Overview
Need professional phone support services? At SOURCE, our Phone Support Agents specialize in providing exceptional customer service and support over the phone. Our Phone Support Agents use their communication skills to resolve issues, answer inquiries, and ensure customer satisfaction.
Roles & Responsibilities
- Customer Support: Provide professional and courteous support to customers over the phone.
- Issue Resolution: Address and resolve customer issues and inquiries promptly and effectively.
- Information Provision: Provide accurate information about products, services, and policies.
- Data Entry: Accurately enter and update customer information in the CRM system.
- Follow-Up: Conduct follow-up calls to ensure customer satisfaction and resolve any pending issues.
- Collaboration: Work closely with other support teams to ensure seamless customer service.
Qualifications
Education and Experience
- Degree: High school diploma or equivalent; Associate or Bachelor’s degree preferred.
- Experience: Minimum of 2 years of experience in phone support or customer service.
Technical Skills
- Phone Systems: Proficient in using phone systems and CRM software.
- Data Entry: Strong skills in data entry and record keeping.
Soft Skills
- Communication: Excellent verbal and written communication skills.
- Customer Service: Strong customer service skills to interact professionally with customers.
- Problem-Solving: Strong problem-solving skills to address and resolve customer issues.
- Attention to Detail: Strong attention to detail to ensure accuracy in information provision.
How To Get Started
Ready to enhance your customer service with a dedicated Phone Support Agent? Contact us today at hello@source-talent.com to discuss how our experts can help you achieve your business goals.
